If your family cannot accompany someone to an appointment, ask KareLynk about non-clinical help with registration, waiting and authorised medicine collection. The team will check what support is needed and whether it can be arranged. An enquiry does not confirm an escort or booking.
Escort support costs HK$180 per hour. A minimum of 3 hours is charged (HK$540 for escort support only). Transport and other applicable charges are separate.
An escort may help with the tasks below. The support and escort must be confirmed, taking account of the person's needs, hospital rules and any required authorisation.
Meeting at an agreed place and accompanying someone to a hospital, clinic, rehabilitation or treatment location.
Help with registration, check-in, waiting, queues and finding the right department.
Following the hospital's process to reach examinations, payment counters or the pharmacy.
Collecting prescribed medicine only where authorised and feasible. This does not include administering medicine or interpreting a prescription.
Non-clinical progress updates to family through the agreed contact method.
What it does not include
This is appointment accompaniment, not nurse-led medical escort. For an emergency in Hong Kong, call 999.
Diagnosis, medical advice, clinical monitoring or decisions on behalf of healthcare professionals.
Injections, administering medicine, wound care or other clinical nursing procedures.
Signing treatment consent or making medical decisions for the patient or their legally authorised representative.
Ambulance, emergency care or cross-border medical transfer services.
Published escort fees
These are the existing escort-service charges, not a transport fare or an all-inclusive quote. The scope and total must be itemised in a quotation. Service is confirmed only after you accept the quotation and receive explicit confirmation from the operations team.
Basic charge: HK$180 per hour.
Minimum: 3 hours; HK$540 for the escort-service component.
Overtime: HK$90 per 30 minutes.
Requests less than 24 hours before the service starts: HK$100 surcharge, only if accepted and confirmed.
Third-party transport, parking, tolls and approved expenses are separate and itemised in the quotation.
Keep these details ready for the service review. Do not put sensitive passenger or medical information in your first email:
Appointment date, reporting time and hospital or clinic.
Mobility and communication support needed, and the parts of the visit where help is requested.
Main family contact, desired progress updates and matters that only the patient, an authorised person or healthcare professionals can handle.
Language and communication needs
Tell the team which language or communication support is needed. Language skills, availability, time, location and transport still need confirmation. This English page does not guarantee an English-speaking escort.
Need transport as well?
Escort support and a vehicle are separate arrangements. You can ask about non-emergency transport, or transport together with an escort, but neither a vehicle nor a combined service is confirmed by an enquiry.
Email contact@karelynk.com with your preferred name, contact method and enquiry type only. Do not send a passenger's name, medical records, diagnosis, identity number, full address or other sensitive information in this first email.
The link opens your email app. You choose what to write and send; if it does not open, use the address above.
Email is for enquiries only. It does not submit the online form, assign an escort, accept a quotation or confirm a booking. The team checks the support needed before confirming any arrangement.
