Resource centre

Practical guides

What to check before an appointment, journey or handover.

Appointments and handovers

Appointment preparation checklistDocuments, authorisation and family handovers.Per-appointment journey recordRecord the outward journey, return and escort separately each time.Hospital discharge transport checklistDeparture time, access at home and contacts for delays.

Choosing transport and escort support

Compare transport optionsRehabus, NEATS, wheelchair taxis and private transport.What if there are stairs at home?Check assistance on stairs separately from the vehicle journey.Applying for non-emergency transportHow to apply for Hospital Authority NEATS and Auxiliary Medical Service transport.Escort scope and authorisationWhat support may include and what it does not cover.

Other information

North Kwai Chung clinic temporary relocationThe temporary address from 31 August 2026; check your clinic notice before travelling.Frequently asked questions Medical social workers and referral partners Care homes and centres