Compare Rehabus, Hospital Authority NEATS, wheelchair taxis and private transport in Hong Kong: who can use them, how to book and what to check about fares. Email KareLynk about non-emergency transport, or use the separate escort form for appointment support. An enquiry or request does not confirm a service.
Opens your email app. You choose what to write and send. For your first email, include only your preferred name, contact method and enquiry type; leave out sensitive passenger and medical information.
Last reviewed: 14 September 2026
Transport only, or support at the appointment too?
Start with what you need: a journey there and back, or someone to help at the appointment as well?
Transport only: email KareLynk, or check directly with the relevant transport organisation or operator. Confirm the vehicle, wheelchair equipment, accompanying passengers, assistance and fare before accepting an arrangement.
Non-clinical escort support: if help is needed with registration, waiting, reaching an examination area or visiting the pharmacy, make a separate escort request.
The Hong Kong Society for Rehabilitation's Dial-a-Ride service is for eligible people with mobility impairments who hold a Hong Kong identity card. Register as a user before booking a point-to-point journey; this is not an immediate taxi booking. Some small-group bookings may share a ride depending on passenger numbers, timing and route. Individuals can apply through the official website, mobile app or service hotline. Check the official information for current eligibility, booking arrangements and fares.
The Hospital Authority's Non-emergency Ambulance Transfer Service (NEATS) is mainly for patients who cannot use other transport, such as public transport, taxis, residential-care vehicles or Rehabus, and meet Hospital Authority criteria. Ask staff at a Specialist Outpatient Clinic, Geriatric Day Hospital or ward about applying. The hospital's clinical staff assess eligibility. KareLynk cannot approve an application.
Ask a wheelchair-taxi operator about your date, time, pick-up and destination. Check whether the passenger can board in their wheelchair or needs to transfer to a seat. Confirm the space, wheelchair securement, accompanying passengers and help from the driver. The operator must confirm the available time and final fare.
For a passenger staying in their wheelchair with three companions, check the wheelchair configuration. An ordinary four-passenger listing does not confirm room for that group. The operator must confirm the actual layout, wheelchair securement, passenger count, driver assistance, fare and available time.
How do I book a wheelchair taxi in Hong Kong?
Start with the booking platforms linked from the Transport Department's taxi-fleet page to check vehicle types and enquire. A listed fleet may not have a vehicle suitable for your wheelchair or available at your required time. Before booking, confirm whether the passenger can remain in their wheelchair, whether its dimensions and securement needs can be accommodated, and the available time.
Is the booking fee the total fare?
Do not judge the total cost by the booking fee alone. For licensed fleet taxis, the Transport Department describes two ways to charge for a pre-booked journey: the metered fare plus a booking fee agreed in advance, or a lump sum agreed before the journey starts. Confirm which applies and whether the return trip, waiting and other charges are included. Fleet taxis hailed on the street or at a taxi stand use the meter. These fleet-taxi arrangements should not be assumed to apply to all private wheelchair transport.
Contact individual operators with the proposed date, locations and wheelchair requirements. Before accepting an arrangement, check operating credentials, applicable insurance, vehicle equipment, assistance, the quotation and cancellation terms. An enquiry does not mean a suitable vehicle is available or a booking is confirmed.
How can I check the permit for a private-car wheelchair journey?
If the journey uses a private car for paid passenger transport, ask the operator for the actual vehicle's registration number. Use the government's Online Checking System for Hire Car Permit to check whether that vehicle has a valid permit. Before departure, match the arriving vehicle's registration number and check the permit displayed on the left side of the windscreen. Repeat the check if the vehicle changes. This check applies to private cars, not taxi or bus licensing.
Does a valid permit mean the vehicle suits my wheelchair?
No. Separately confirm the service type covered by the permit, whether the passenger can board while seated in their wheelchair, whether its dimensions and securement needs can be accommodated, the driver's assistance, applicable insurance and the required time. A permit check does not replace these confirmations or confirm a booking.
Keep these details for the later review with the operator. Confirm size and weight limits for the actual vehicle. Your first email only needs your preferred name, contact method and enquiry type.
Travel date, reporting time, starting point, destination, and pick-up and drop-off locations.
Whether the passenger can transfer to a seat or needs to remain in their wheelchair throughout.
Wheelchair type, length, width, height, the wheelchair’s own weight and whether it folds.
If the passenger boards in their wheelchair, also check the overall height with them seated and the combined weight of the passenger and wheelchair.
Lifts, steps and any pick-up or drop-off restrictions at both ends.
Accompanying passengers and any separate escort support, luggage space or additional equipment needed.
Whether the return time is known, and arrangements for delays, waiting and cancellation.
Ask the operator for a quotation for your actual journey and check the items below. This guide does not give a standard fare or confirm vehicle availability.
Whether the quotation covers one way or a return journey, and whether the return trip needs a separate booking.
How waiting time, overtime, tunnel tolls, parking and other extra charges are calculated.
Whether accompanying passengers, wheelchair equipment or additional assistance affect the price.
Terms for date changes, delays, cancellation and refunds.
Ask KareLynk about non-emergency transport
Email contact@karelynk.com. For your first email, include only your preferred name, contact method and whether you need transport alone or transport with escort support. Do not send a passenger's name, medical records, diagnosis, identity number, full address or other sensitive information.
The team must check the journey, vehicle, staffing, quotation and any combined escort support before confirming an arrangement. Tell the team about language needs at that stage. This English guide does not guarantee an English-speaking driver or escort.
The link opens your email app. You choose what to write and send. If it does not open, use the address above.
KareLynk first reviews the non-clinical support needed, then contacts you to check the scope, escort, time and quotation. Submitting a request does not confirm a service or wheelchair transport. Vehicles and travel arrangements require separate checks.
If continuous clinical monitoring or a particular type of transport has been specified, follow the hospital's or healthcare professional's instructions. KareLynk does not provide ambulance services, clinical monitoring, emergency care or clinical nursing. If there is immediate danger or acute symptoms in Hong Kong, call 999.
